Refund policy
Return & Refund Policy – Wooly Hugs
At Wooly Hugs, your happiness comes first.
Every piece is lovingly handmade by skilled Vietnamese artisans, and we want you to shop with complete confidence.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for any reason.
If you’re not satisfied, return your item within 30 days of delivery for a full refund — no questions asked.
Return Conditions
- Items must be unused and in original condition
- Please include your order number or proof of purchase
- Return shipping is covered by the customer, unless the item is defective, damaged, or not as described. In these cases, Wooly Hugs will provide a prepaid return label.
Refund Processing
Approved refunds are processed within 2–3 business days to the original payment method.
100% Handmade Guarantee
You’ll receive an instant full refund without returning the item if:
- The product does not match its description
- The item is not handmade
- The item is not made in Vietnam as promised
Why Shop with Wooly Hugs?
- 100% handmade in Vietnam
- Carefully inspected before shipping
- Customer-first, hassle-free policies
